Every call answered
An AI receptionist picks up on the first ring, quotes common services, and books the job while your service writer is busy.
NEWFront office for auto repair shops
Your front desk never clocks out.
HeyRatchet answers every call, books the job, texts inspections and estimates, and gets you paid, so your techs stay under the hood.
Takes about two minutes. Your rep can do it with you at the counter.
I know how toAnswer every call
- Book the next oil change
- Send an inspection with photos
- Text the customer an estimate
- Collect payment by text
- Remind them when it's due
Calls answered today
47 / 47
▲ none sent to voicemail
Every call.
Every car.
ONE SYSTEM FOR THE WHOLE FRONT OFFICE
- 📞 Phones
- 📅 Booking
- 🔍 Inspections
- 💬 Texting
- 💳 Payments
- 🔔 Reminders
WORKS ALONGSIDE THE SHOP SYSTEM YOU ALREADY RUN
- Tekmetric
- Shopmonkey
- Mitchell 1
- Shop-Ware
- AutoLeap
- R.O. Writer
Keep your shop management software. HeyRatchet answers the phones and texts customers in front of it.
Everything the counter does, done for you.
Online booking
Customers pick a service and a time from your site or a text link. Jobs land on your schedule, bay by bay.
Digital inspections + estimates
Techs snap photos and notes from the bay. Customers approve the estimate by text, line by line.
Two-way texting
Status updates, “your car is ready” and follow-ups from one shop number. No more phone tag.
Invoices and text-to-pay
Send the invoice with a pay link. Customers pay by card from their phone before they reach the counter.
Service reminders
Oil changes, inspections and declined work come back automatically, so cars return to your bays.
Up and running in three steps.
- 1
Sign up at the counter
Shop name, owner, phone, email and bays. About two minutes.
- 2
Forward your shop line
We set up your number, hours and services with you.
- 3
Go back to work
Calls get answered, jobs get booked, and customers get texted.
Pick the plan that fits your bays.
Your HeyRatchet rep confirms pricing for your shop when you sign up.
Starter
1–2 bays
- AI receptionist
- Online booking
- Customer texting
Shop
3–6 bays
- Everything in Starter
- Digital inspections + estimates
- Invoices and text-to-pay
Multi-bay
7+ bays
- Everything in Shop
- Service reminders
- Priority setup
Questions shop owners ask.
Do I need new phones?
No. You keep your shop number and forward calls to HeyRatchet. We walk you through it.
Can my rep sign me up right here?
Yes. Hand your rep a phone or tablet, or do it yourself. It takes about two minutes.
What happens after I sign up?
Your rep confirms your plan and sets up your number, hours and services with you.
Do I have to switch shop software?
No. Keep Tekmetric, Shopmonkey, Mitchell 1 or whatever you run. HeyRatchet handles the phones, texting and reminders alongside it.
Who is behind HeyRatchet?
HeyRatchet is built on Administry, the platform that runs the front office for local businesses.